Returns & Exchanges

At House of Charcoal, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unworn items in their original packaging within 28 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log into our online returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship Your Items

  Print your prepaid shipping label from the portal and drop off your package at any authorized carrier location across the UK.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.